Stopset support
Answers for the road.
Start with the common questions below. For a problem that persists, send a support request with the steps you took and what happened.
Where is my trip data stored?
Stopset stores its library and imported attachments inside the app's protected storage on this iPhone. There is no Stopset account or developer-operated cloud service.
How do I make a backup?
Open Settings in Stopset, choose Prepare Full Backup, then save or share the .stopsetbackup package to a destination you control. Keep a recent copy somewhere other than the phone.
How do I restore a backup?
Open Settings, choose Restore Full Backup, and select a .stopsetbackup package. Stopset validates it before replacing the current library and attachments.
Why is a file shown as missing?
The library still has a reference to the file, but its local attachment is no longer present. Check Settings → Offline Checklist. A full backup made before the file went missing may contain a recoverable copy.
Why does the map or place search need internet?
Saved place details remain in Stopset, but Apple Maps supplies place-search results and map imagery over the internet. Those Apple services may be unavailable in airplane mode or with poor connectivity.
Does Stopset sync between devices?
No. Version 1 stores data locally and does not include iCloud or account-based sync. Export a full backup to move or safeguard your library.
How do I delete my data?
Delete individual trips and files in Stopset, or delete the app from your iPhone to remove its local app data. Delete exported backup copies separately from wherever you saved them.
Contact support
Do not send passwords, payment details, passport numbers, or an unredacted trip backup through this form.